SHIPPING AND RETURNS
Last updated: January, 2026
This Shipping Policy is provided by Zellij LLC (“Zellige Home,” “we,” “us,” “our”), 2 McCullough Dr #2, New Castle, DE 19720.
Questions? support@zelligehome.com | (+1) 213-309-3225
By placing an order on zelligehome.com, you agree to the terms below.
Where We Ship
United States: We ship to all 50 states.
Hawaii: Please contact us for a custom shipping quote, as online checkout may not support certain destinations.
International: International orders require a custom quote and cannot be placed online without written approval from our team. Placing an international order online without a confirmed quote may cause delays or cancellation.
Fulfillment Lead Times and Delivery Estimates
When you place an order, you may see an estimated fulfillment lead time (when your order is expected to ship from our warehouse). Transit time begins after the shipment leaves our warehouse.
Important: All lead times and delivery dates are estimates only and not guaranteed.
Handmade and made-to-order products may take longer due to production schedules, curing time, freight carrier capacity, weather, port/customs delays, and other factors outside our control.
We strongly recommend scheduling installation only after all tile and setting materials have arrived and have been fully inspected. Zellige Home is not responsible for contractor fees, project delays, or related costs.
How Tile Ships (Freight / LTL)
Most tile orders ship by LTL freight on a pallet.
Curbside delivery only: Drivers deliver to curbside (or as close as safely possible). You are responsible for moving the pallet/boxes indoors.
Signature required: A responsible adult must be present to receive and sign.
Scheduling: After your order ships, the carrier will contact you to schedule a delivery appointment. If you do not schedule promptly, storage, re-delivery, or return fees may apply.
Tiles are heavy (often up to ~50 lbs per box). Please plan accordingly.
Delivery Address Requirements + Address Changes
You are responsible for providing a complete, accurate delivery address and a phone number for scheduling.
Address changes are not guaranteed after an order is placed. If a change request is possible, it may require carrier approval and may delay delivery.
Reconsignment fees: Approved address changes incur carrier reconsignment fees starting at $350, plus any additional carrier charges. These fees must be paid to Zellige Home before changes are initiated.
Difficult-to-Deliver Locations and Extra Carrier Fees
Some addresses may require additional carrier services/fees (examples: gated communities, narrow streets, steep slopes, limited-access commercial sites, ferry-only access, remote areas). If applicable, we will notify you and may require payment of additional charges prior to delivery.
Missed Appointments, Storage, Re-Delivery, and Returns-to-Sender
If you miss a scheduled delivery, refuse delivery, cannot be reached to schedule, or provide an undeliverable address, the carrier may assess fees, including storage, re-delivery, and/or return shipping.
You are responsible for these fees, and we may require payment before re-delivery or re-shipment is arranged.
Inspecting Your Shipment (Required)
To protect your order and preserve claim rights, please follow these steps:
At delivery (before signing):
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Inspect pallets/boxes for visible external damage.
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Open and inspect 2–3 boxes for concealed damage when possible.
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Write any damage or missing cartons clearly on the delivery receipt/BOL before signing (example: “2 cartons crushed,” “short 1 carton,” “pallet broken”).
Within 48 hours of delivery:
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Open and inspect all boxes and confirm counts against your packing slip.
Do not install any tile that appears damaged, incorrect, or otherwise unacceptable. Installation constitutes acceptance.
Claims, Damage Allowances, and Reporting Deadline
Because tile is fragile, minor damage can occur in transit. Industry-standard minor damage may occur (often 2%–4%). We recommend ordering at least 15% overage for cuts, spares, and minor damage.
All claims must be reported within 48 hours of delivery to support@zelligehome.com and must include:
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Order number
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Photos of the pallet/packaging and damage
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Counts of damaged/missing boxes/pieces
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A photo/copy of the signed delivery receipt/BOL showing any notes (if applicable)
Do not discard packaging until the claim is resolved, as the carrier may require inspection.
If you sign the delivery receipt without noting damage, carrier claim options may be limited.
Refused Deliveries
Please do not refuse shipments due to minor damage. Most tiles remain usable, and refusal can delay resolution and increase costs.
If a shipment is refused or returned due to customer availability, refusal, scheduling failure, or address issues, you are responsible for return freight and related carrier fees. Any re-shipment will be scheduled only after applicable fees are paid.
Limitation of Liability
To the maximum extent permitted by law, Zellige Home’s liability related to shipping and delivery is limited to the amount paid for the affected product(s) only. We are not responsible for labor, installation/removal, storage, delay damages, or consequential costs.