Refund policy

Return and Refund Policy

Updated January 2026

This Return and Refund Policy is provided by Zellij LLC (“Zellige Home,” “we,” “us,” “our”), 2 McCullough Dr #2, New Castle, DE 19720.
Questions? support@zelligehome.com | (+1) 213-309-3225

Important Note About Handmade Tile

Zellige tile is handmade. Natural variation in color, texture, thickness, edges, and finish is expected and is part of the product’s character. Samples help you understand variation, but no sample set can represent every tile in a batch.

Natural variation is not considered damage, defect, or a basis for return, refund, or chargeback.

All Sales Final (No Returns / No Exchanges)

Due to batch variation and inventory integrity, we do not accept returns or exchanges on tile orders, except as required by law or as expressly agreed by Zellige Home in writing.

We strongly recommend ordering samples and confirming suitability before placing a full order.

Cancellations

Cancellations are accepted only within 4 hours of receiving your order confirmation email.

To request a cancellation within the allowed window, email s upport@zelligehome.com with your order number. A cancellation is not confirmed until you receive written confirmation from us.

After the cancellation window, orders may enter processing, allocation, packing, staging, or carrier booking and cannot be canceled.

Made-to-Order and Special Orders

Made-to-order tiles and special-order quantities are produced and allocated specifically for your order. Once processing/allocation begins (which may occur shortly after purchase), these orders are non-cancellable and final sale.

Address Changes

Address change requests are not guaranteed and are governed by our Shipping Policy. If approved, reconsignment fees start at $350 plus any carrier fees.

Damaged, Missing, or Incorrect Items (Claims Process)

If your order arrives with damage, shortages, or incorrect items, you must follow the inspection steps and deadlines in our Shipping Policy.

Claims must be reported within 48 hours of delivery to support@zelligehome.com with photos and counts. If validated, we will, at our discretion:

replace damaged/missing/incorrect items (subject to availability), or
issue store credit, or
refund the affected items only

We do not reimburse labor, installation/removal, project delays, storage, or related costs.

Refused Deliveries Are Not Returns

Refusing delivery does not cancel an order and does not create a right to a refund. Refused/undeliverable shipments may incur return freight, storage, and re-delivery fees, which are the customer’s responsibility (see Shipping Policy).

Chargebacks and Payment Disputes

If something isn’t right, please contact us first at support@zelligehome.com so we can help. We maintain documentation, including order confirmations, production/fulfillment records, shipping/tender information, delivery receipts/BOLs, and customer communications, to respond to disputes.

Right to Refuse Business

Zellige Home reserves the right to refuse service or cancel any order at our discretion, including for suspected fraud, pricing errors, inventory errors, policy abuse, or other circumstances. If we cancel an order after payment is captured, we will issue a refund for the amounts paid for the canceled items.