FREQUENTLY ASKED QUESTIONS

We begin processing orders right away to ensure timely delivery. If you need to make changes or request a cancellation, our customer care team is here to help—please reach out as soon as possible after placing your order. While we’ll do our best to accommodate, modifications may not be possible once processing is underway. For complete details, please see our Terms and Conditions.

Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. If you have any questions or need assistance, our customer care team is here to help. Please visit our Contact page to get in touch.

Shipping times depend on your location and the size of your order. Standard delivery within the U.S. typically takes 7 to 10 business days. For international orders, please allow 15 to 20 business days. For more details, visit our Shipping and Returns page.

Yes, we offer international shipping. Rates and delivery times vary by destination. Please note that international customers may be responsible for customs duties and taxes upon delivery. You can find more information in our Shipping and Returns policy.

Shipping costs are calculated at checkout based on your location and order volume. Add your desired products to the cart and enter your shipping details for an estimate. More information is available on our Shipping and Returns page.

We take great care when packaging your order, but if any items arrive damaged, please contact our customer care team within 3 days of delivery. Include photos of the damaged tiles and packaging so we can help resolve the issue promptly, whether through a replacement or a refund. Details are available in our Shipping and Returns policy.

Returns are accepted within 14 days of delivery, provided the items are unused and in their original packaging. Custom orders and clearance items are typically not eligible. Please review our full return policy on the Shipping and Returns page.

To initiate a return, contact our customer care team with your order number and reason for the return. Once we receive and inspect the returned items, your refund will be processed within 7 business days and returned to your original payment method. Full details can be found in our Shipping and Returns policy.

In most cases, return shipping costs are the customer’s responsibility. However, if the return is due to a defect or a mistake on our part, we will cover the return shipping and arrange a replacement or refund. More information is available on our Shipping and Returns page.

If a product is out of stock, you can sign up for a restock alert directly on the product page. For additional updates or inventory questions, please contact our customer care team.

Yes, we offer samples so you can experience the quality firsthand. Samples are ordered directly from our product pages, or you can contact our customer care team for guidance on the best selections for your project.

Due to its handcrafted nature, Zellige requires special installation techniques. We strongly recommend working with a professional installer who has experience with Zellige. Detailed instructions can be found on our Tile Specs & Guides page.

Care instructions are available on our Tile Specs & Guides page.

You can contact our customer care team via email at Customer_Support@ZelligeHome.com or through the Contact page on our website.

While we don’t offer formal design consultations, we encourage you to explore our Get Inspired section for ideas and product combinations.