TERMS OF SERVICE
Last Updated: January, 2026
This website (the “Site”) is operated by Zellij LLC (“Zellige Home,” “we,” “us,” “our”). Zellij LLC’s address is 2 McCullough Dr #2, New Castle, DE 19720. We offer this Site, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced here or available on the Site (including our Shipping Policy, Return and Refund Policy, and Privacy Policy), each of which is incorporated into these Terms by reference. These Terms apply to all users of the Site, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms carefully. They include an arbitration agreement and class action waiver in Section 3 that affect your rights. By accessing or using any part of the Site, you agree to be bound by these Terms without modification. If you do not agree to all Terms, you may not access the Site or use any Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1. ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or you are the age of majority and you have given us your consent to allow any minor dependents to use the Site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws) in the use of the Service.
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any Terms may result in immediate termination of your access to the Site and Service.
SECTION 2. GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time, subject to applicable law.
You understand that your content (not including payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements. Payment information is encrypted during transfer by our payment processors.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, without our express written permission.
Headings are for convenience only and will not limit or otherwise affect these Terms.
SECTION 3. DISPUTE RESOLUTION, ARBITRATION AGREEMENT, CLASS ACTION WAIVER
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO SUE IN COURT, HAVE A JURY TRIAL, OR PARTICIPATE IN A CLASS ACTION.
To the fullest extent permitted by applicable law, any dispute or claim arising out of or relating in any way to these Terms, your use of the Service or Site, or any transaction between you and us (including purchases, delivery issues, returns, advertising, SMS/email communications, or data practices) (a “Dispute”) will be resolved by binding arbitration rather than in court, except as expressly stated below.
The Federal Arbitration Act and federal arbitration law apply to this agreement. Arbitration is conducted on an individual basis. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator may award the same damages and relief as a court would, on an individual basis, and must follow these Terms.
Small claims court option: Either you or we may bring an individual claim in small claims court if it qualifies and remains in small claims court.
Notice of Dispute: Before starting arbitration, the party seeking arbitration must send a written Notice of Dispute describing the facts and circumstances and the relief sought. The Notice must be mailed by certified or registered mail to: Zellij LLC, 2 McCullough Dr #2, New Castle, DE 19720, or to you at your last-used billing address or the billing/shipping address associated with your account. If we do not resolve the Dispute within 30 days of receipt of the Notice, either party may commence arbitration.
Arbitration rules and forum: Any arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable rules. You may choose to have arbitration conducted by telephone, based on written submissions, in person in the county where you live, or at another mutually agreed location, as permitted by AAA rules.
Fees: If you demonstrate that arbitration costs would be prohibitive compared to litigation, we will pay as much of your filing and hearing fees as the arbitrator deems necessary to prevent arbitration from being cost-prohibitive, unless the arbitrator determines your claims are frivolous.
Class action waiver: To the fullest extent permitted by law, you and we agree that any Dispute will be resolved only on an individual basis and not in a class, consolidated, collective, or representative action. You agree not to seek to be a class representative or participate as a class member in any purported class proceeding against us.
If a court determines that the class action waiver is unenforceable with respect to a particular claim, then that claim (and only that claim) will proceed in court rather than arbitration.
Time limit to bring claims: Any cause of action or claim you may have must be commenced within one (1) year after the claim arises, unless a longer period is required by applicable law.
Injunctive relief for IP: Notwithstanding the foregoing, if we have a reasonable basis to believe you have violated or threatened to violate our intellectual property rights, we may seek injunctive or other equitable relief in a court of competent jurisdiction.
This Section 3 survives termination of these Terms or your use of the Site.
SECTION 4. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on the Site is not accurate, complete, or current. Materials are provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary sources. Any reliance is at your own risk.
The Site may contain historical information that is not current and is provided for reference only. We reserve the right to modify the contents of the Site at any time, but we have no obligation to update information except as required by law. You are responsible for monitoring changes.
SECTION 5. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 6. PRODUCTS; HANDMADE VARIATION; SHIPPING AND DELIVERY; RETURNS; CANCELLATIONS
Certain products or services may be available exclusively online and may have limited quantities.
Handmade variation: Our tiles are handmade and naturally vary in color, texture, thickness, edges, and finish. Variation is inherent to handmade products and is not a defect. Samples help you understand variation, but no sample set can represent every tile in a batch. By placing an order, you acknowledge and accept this variation.
Product images and colors: We make reasonable efforts to display product colors and images accurately. However, we cannot guarantee your device will display colors accurately, and products may appear different in person.
Shipping and delivery: Shipping methods, lead times, and delivery dates are estimates only and are not guaranteed. Many orders ship via freight/LTL with curbside delivery and a signature requirement. You are responsible for providing an accurate delivery address and being available to schedule and receive delivery. Address change requests are not guaranteed and may incur reconsignment fees and carrier charges. You must follow the inspection and claims procedures described in our Shipping Policy, including the 48-hour reporting window for damage, shortages, or incorrect items.
Returns and refunds: All sales are final except as explicitly stated in our Return and Refund Policy or required by law. We do not accept returns or exchanges on tile orders. Natural variation is not a basis for return, refund, or chargeback.
Cancellations: Cancellations are accepted only within the timeframe stated in our Return and Refund Policy. After that window, orders may enter processing/allocation/packing/carrier booking and cannot be canceled.
Refused deliveries: Refusing delivery does not cancel an order and may result in additional shipping, storage, and return freight fees. You are responsible for these fees as described in our Shipping Policy.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, and we may attempt to notify you using the email, billing address, or phone number provided. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
Unless otherwise noted, products may be manufactured or sourced internationally, including Morocco.
SECTION 7. SALES TAX, TARIFFS, AND DUTIES
We will collect sales tax where required by law based on the destination and applicable rules. If tax is collected, it will be shown on your order confirmation and/or invoice.
For international shipments (if approved in writing), your destination may impose customs duties, tariffs, VAT, or other taxes/fees. Unless we explicitly agree in writing to collect such charges, you are responsible for paying them. We cannot predict or calculate these charges for you.
SECTION 8. BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site and to promptly update your account information, including email address and payment details, so we can complete transactions and contact you as needed.
SECTION 9. OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control. You acknowledge that we provide access to such tools “as is” and “as available” without warranties or endorsements. We are not liable for your use of optional third-party tools.
Future features or services offered through the Site are subject to these Terms.
SECTION 10. COPYRIGHTS AND TRADEMARKS
All content on this Site, including artwork, graphics, images, photographs, text, audio, video, logos, designs, and other materials, is owned by Zellij LLC or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
SECTION 11. THIRD-PARTY LINKS
The Site may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third parties and do not endorse them. Your use of third-party websites is at your own risk.
SECTION 12. USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you submit comments, ideas, suggestions, proposals, or other materials, you agree we may use them without restriction, and you grant us a royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, publish, translate, distribute, and display such submissions in any medium.
You agree your submissions will not violate third-party rights, be unlawful, abusive, obscene, or contain malware. You are solely responsible for your submissions.
SECTION 13. PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
SECTION 14. ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice (including after you submit your order), to the extent permitted by law.
SECTION 15. PROHIBITED USES
You are prohibited from using the Site or its content for unlawful purposes; to violate laws; to infringe intellectual property; to harass, abuse, or discriminate; to submit false information; to transmit malware; to collect personal information of others; to spam, phish, crawl, scrape; or to interfere with security features. We may terminate your use for violating prohibited uses.
SECTION 16. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.
The Service and all products delivered to you through the Service are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except where such disclaimers are prohibited by law.
To the fullest extent permitted by law, Zellij LLC and its affiliates, officers, directors, employees, agents, contractors, suppliers, and service providers will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or products purchased through the Site. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability will be limited to the maximum extent permitted by law.
We are not responsible for contractor fees, installation/removal costs, project delays, travel, lodging, or other third-party costs.
SECTION 17. INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Zellij LLC and its affiliates and service providers from any claim or demand (including reasonable attorneys’ fees) arising out of your breach of these Terms or your violation of any law or third-party rights.
SECTION 18. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed without affecting the remaining provisions.
SECTION 19. TERMINATION
These Terms are effective unless terminated by you or us. You may terminate by ceasing use of the Site. We may terminate or suspend access if, in our sole judgment, you fail or we suspect you have failed to comply with any Term. Obligations and liabilities incurred prior to termination survive termination.
SECTION 20. ENTIRE AGREEMENT
These Terms, together with policies referenced herein, constitute the entire agreement between you and us and govern your use of the Site and Service, superseding prior agreements or communications. No waiver of any provision is a continuing waiver unless in writing.
SECTION 21. GOVERNING LAW
Except as preempted by federal law (including the Federal Arbitration Act) and except where prohibited by applicable law, these Terms and any separate agreements whereby we provide Services will be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
SECTION 22. CHANGES TO TERMS OF SERVICE
We may update, change, or replace any part of these Terms by posting updates to the Site. It is your responsibility to check this page periodically. Your continued use of the Site following the posting of changes constitutes acceptance of those changes.
SECTION 23. CONTACT INFORMATION
Questions about these Terms should be sent to:
support@zelligehome.com
Zellij LLC
2 McCullough Dr #2
New Castle, DE 19720
(+1) 213-309-3225